MAZZTECH ELECTRICAL
                             MEMBERSHIP TERMS & CONDITIONS
                                       Electrical • Air Conditioning • Solar • CCTV
  1. Eligibility New and existing customers may join and pay for a Mazztech Membership online. New customers do not require prior director approval to join. For a new customer, the standard member discount does not apply to their first electrical or air conditioning service unless the director of Mazztech Electrical approves an exception. After that first eligible service has been completed and paid for, the standard member discount applies to eligible future work while membership is active. Existing customers who have already completed and paid for an eligible service may receive the standard member discount on eligible work once membership is active and the first membership payment has been received. Membership properties must be within a 50 kilometre straight-line radius of Adelaide CBD. Customers must check their property's eligibility before paying. No prior location approval is required. If the nominated property is later found to be outside this area, Mazztech Electrical may cancel the membership on reasonable grounds, with written notice of the reason and effective date, subject to these terms and applicable Australian Consumer Law. Any refund or adjustment remains subject to applicable law. Memberships are provided on a per-property basis. Where a customer owns or occupies multiple properties, a separate membership is required for each property in order to receive membership benefits at that property. Membership is not available to commercial, industrial or business customers unless expressly approved by Mazztech Electrical. Membership benefits are available only while the membership remains active and all applicable payments are up to date. Mazztech Electrical reserves the right to decline a membership application where reasonable grounds exist, subject to applicable Australian Consumer Law.
  2. Member Discount Mazztech Essential members receive a 5% discount on eligible electrical and air-conditioning services. Mazztech Home Care members receive a 10% discount on eligible electrical and air-conditioning services. Essential provides 5% off the first $5,000 of eligible work each membership year. Home Care provides 10% off the first $5,000 of eligible work each membership year. The $5,000 allowance includes GST and is combined across all eligible invoices during the 12-month term; it is not a separate allowance for each invoice. The discount applies to eligible labour, materials and equipment, including fixed-price jobs and eligible after-hours or emergency work. Call-out fees and after-hours surcharges remain at full price. The discount does not apply to third-party costs, council or government fees, permits, specialist reports, equipment hire, subcontractor costs, or other external costs, unless expressly agreed to by Mazztech Electrical in writing. The maximum total standard member discount per membership year is $250 for Essential and $500 for Home Care. The allowance resets on renewal and unused allowance does not carry over. Separate seasonal promotional savings do not count towards these caps and do not stack with the standard member discount. The discount cannot be exchanged for cash or applied retrospectively to invoices that have already been paid.
  3. Membership Term & Renewal Membership is valid for 12 months from the date of purchase, unless otherwise stated. Members may choose to pay the membership fee annually or by monthly instalments. Selecting the monthly payment option does not create a month-to-month membership. The member remains committed to the full 12-month membership term. If a monthly payment fails or becomes overdue, Mazztech will notify the member and allow seven days from notification to resolve it before suspending benefits. Benefits resume when overdue payments are cleared. Membership automatically renews for a further 12-month term unless the member opts out before the renewal date. Mazztech will send written notice 30 days before renewal explaining the renewal date, price, any changes and how to opt out. Members may opt out by replying to that notice or contacting Mazztech directly. Opting out stops the next renewal; benefits continue to the end of the current term provided payments remain current. Automatic renewal and the 12-month commitment must be clearly disclosed and accepted at joining. Membership does not guarantee that Mazztech Electrical will operate indefinitely or provide services in every geographical location. Mazztech Electrical may update the membership terms or benefits for future membership periods, with reasonable notice where practicable.
  4. Membership Holder Membership is issued to the individual customer and is not transferable between individuals. The membership covers one nominated residential property at a time. When the same member moves, membership may transfer to their new property within 50 kilometres of Adelaide CBD, retaining the original expiry date and remaining discount allowance. An unused health check transfers with the membership. If it has already been completed, no additional check is granted during that membership year. Membership benefits must not be shared, sold, transferred or otherwise provided to another individual.
  5. Priority Bookings Membership provides priority access to available bookings but does not guarantee same-day, next-day, emergency or immediate attendance. Bookings remain subject to technician availability, workload, location, safety considerations and the nature of the requested work. Emergency situations will be prioritised according to safety requirements and operational availability.
  6. After-Hours & Emergency Services Mazztech Home Care members receive priority access to available after-hours emergency electrical and air-conditioning services. Priority access does not guarantee immediate attendance or availability of a technician. After-hours, emergency call-out, labour, materials and other applicable charges may still apply unless expressly stated otherwise in writing. Emergency attendance remains subject to technician availability, location, safety considerations and the nature of the issue.
  7. Complimentary Home Health Check The complimentary Home Electrical & Air Conditioning Health Check is available to both Mazztech Essential and Mazztech Home Care members once during each 12-month membership period. Eligible members will receive a unique Home Health Check voucher number, which must be provided when booking the complimentary assessment. The assessment must be booked in advance and is subject to technician availability. The visit covers safely accessible equipment only and lasts up to one hour per property. Roof access and dismantling are excluded. The check includes visual inspection of switchboard condition and circuit labelling; safety switch trip testing; accessible smoke alarm operation, visible condition and expiry checks; visual inspection of the accessible main earthing connection; and visible condition and basic heating and cooling checks of up to two accessible air conditioning units. Essential does not include a written report. Home Care includes a report summarising checks, photos of issues found and recommended repairs or maintenance. The check does not include air conditioning cleaning or servicing, power point or light switch inspections, repairs, replacement parts, refrigerant, installation or other testing and maintenance outside this stated scope. It is not a comprehensive compliance assessment or a certificate of compliance. Any additional work identified during the assessment will be quoted separately and will only proceed with the customer's approval. The check cannot be exchanged for cash or credited against other services. Unused checks expire at the end of the membership year without rollover. If a member requests a booking before expiry but Mazztech cannot accommodate it, Mazztech will arrange a later visit to honour that unused check.
  8. Exclusions Standard member discounts cannot be combined with promotions, seasonal offers or already-discounted prices. An eligible fixed-price job is not excluded merely because it is priced as a package; promotional or already-discounted packages remain excluded. Membership discounts do not apply retrospectively to work that has already been completed, invoiced or paid for before the membership became active. Membership benefits and discounts do not apply to third-party or subcontracted services or costs, unless expressly agreed to by Mazztech Electrical in writing. Where multiple discounts or promotional offers may apply, Mazztech Electrical reserves the right to determine which offer provides the applicable customer benefit, unless otherwise expressly stated. Membership benefits cannot be exchanged for cash or transferred to another individual.
  9. Communications Both packages include exclusive member-only seasonal offers and seasonal maintenance reminders. Members may receive electrical safety, air conditioning maintenance, membership administration and promotional communications. Members may opt out of promotional communications at any time. Not all communications are promotional. Safety notices, service information, membership administration and important account or program updates may still be sent where appropriate.
  10. Cancellation & Termination Any decision to terminate a membership for breach will be made by the director of Mazztech Electrical, on reasonable grounds. Grounds include threatening or abusive behaviour towards staff; fraud; deliberate misuse or unauthorised sharing of membership benefits; serious or repeated breaches of these terms; and overdue payments that remain unresolved after the agreed seven-day period following notification. For a breach that can reasonably be remedied, Mazztech will give written notice explaining the breach and a reasonable opportunity to remedy it before termination. Immediate termination may apply to serious threats, fraud or other serious misconduct where allowing a remedy period would be unreasonable. The member will receive written confirmation of the reason and effective date. No refund is provided for termination on these grounds except where required by applicable law. This clause does not restrict the member's rights or remedies under Australian Consumer Law or other applicable law. If Mazztech Electrical discontinues the membership program, new memberships and renewals will cease from the announced closure date. Existing annual upfront and monthly-paying members will continue to receive their agreed benefits until the end of their current 12-month term. Monthly instalments continue as agreed for that term. Mazztech will notify affected members in writing and will not renew their memberships. This provision does not remove any rights or remedies under applicable law if Mazztech cannot provide the agreed benefits. For annual upfront members, a change-of-mind cancellation request stops the next renewal. No change-of-mind refund is provided, and membership benefits remain available until the end of the current 12-month term. For monthly-paying members who have not received a member discount or used a complimentary Home Health Check or other complimentary membership service during that year, the owner of Mazztech Electrical will consider early cancellation requests case by case. Approval is not automatic. Any approved early cancellation, its effective date, and any refund or adjustment to remaining payments will be confirmed in writing. For monthly-paying members making change-of-mind requests, early cancellation will not be approved for the current membership year once a member discount has been applied or a complimentary Home Health Check or other complimentary membership service has been used. The current 12-month commitment continues, including remaining monthly instalments. Members may opt out of the following year's renewal at any time before the renewal date; opting out does not end the current term, and benefits continue until term end provided payments remain up to date. These early cancellation conditions do not limit any cancellation, refund or other rights available under Australian Consumer Law or other applicable law. References to complimentary services do not create benefits beyond those expressly included in the membership or separately agreed in writing. Where a membership is canceled, suspended or terminated, membership benefits cease from the effective date of cancellation, suspension or termination, subject to any rights available under applicable law.
  11. Pricing All membership fees include GST. Essential costs $330 paid annually upfront or $29.99 per month for 12 months (minimum term total $359.88). Home Care costs $440 paid annually upfront or $39.99 per month for 12 months (minimum term total $479.88). Annual upfront savings compared with 12 monthly payments are $29.88 and $39.88 respectively. Prices may be reviewed for future renewal periods, with changes stated in the renewal notice. Any change to the membership price for a renewal will be communicated to the member before the commencement of the new membership period. Where a member has selected the monthly payment option, the monthly instalments apply to the member's 12-month membership commitment. The monthly payment option is provided for payment convenience and does not create a month-to- month membership. Any applicable cancellation rights, refunds or adjustments remain subject to these Terms & Conditions and applicable Australian Consumer Law.
  12. Terms of Trade These Membership Terms & Conditions operate in conjunction with the Mazztech Electrical Terms and Conditions of Trade. The applicable Terms and Conditions of Trade continue to apply to all electrical and air-conditioning works provided by Mazztech Electrical. In the event of any inconsistency between these Membership Terms & Conditions and the applicable Terms and Conditions of Trade, the applicable Terms and Conditions of Trade will apply unless expressly varied in writing by Mazztech Electrical. Membership Inclusions — Quick Reference Mazztech Essential: $330 annually upfront or $29.99 monthly with a 12-month commitment, including GST. 5% off the first $5,000 of eligible work each membership year, maximum annual standard discount $250; one annual Home Health Check without a written report; priority booking and urgent scheduling subject to availability; membership number and digital card; exclusive member-only seasonal offers and seasonal reminders. Mazztech Home Care: $440 annually upfront or $39.99 monthly with a 12-month commitment, including GST. 10% off the first $5,000 of eligible work each membership year, maximum annual standard discount $500; one annual Home Health Check with a written report; priority booking and urgent scheduling subject to availability; priority access to available after-hours emergency services; membership number and digital card; exclusive member-only seasonal offers and seasonal reminders; one Mazztech hat or beanie as a one-off welcome gift, subject to availability. Home Health Check for Essential: the stated checks of safely accessible equipment, up to one hour, including up to two air conditioning units. No written report. Repairs quoted separately. Home Health Check for Home Care: the same checks plus a written report with findings, photos of issues and recommendations. No air conditioning clean or service and no certificate of compliance. Acceptance By purchasing, activating or continuing a Mazztech Membership, the member acknowledges that they have read and accepted these Membership Terms & Conditions. Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable law.